Company: Aldex Win Ltd
Registration No: 16207
License No: ALSI-202512034-FI1
Jurisdiction: Autonomous Island of Anjouan, Union of Comoros
1. OVERVIEW AND OBJECTIVES
1.1. Aldex Win Ltd (hereinafter — the "Company") operates with a Zero Tolerance policy toward any form of fraudulent activity, manipulation, or abuse of the services provided.
1.2. The objective of this Policy is to protect the integrity of the platform, ensure fair play for all users, and safeguard the Company’s financial interests against criminal exploitation.
2. DEFINITION OF PROHIBITED FRAUDULENT ACTIVITIES
Fraudulent activities include, but are not limited to:
- Collusion: Cooperation between two or more users to share information, manipulate markets, or gain an unfair advantage.
- Multi-Accounting: Creating, maintaining, or operating more than one account per person, IP address, or household.
- Technical Exploitation: Using software vulnerabilities, "bugs," or "glitches" in the game software for financial gain.
- Automated Tools (Bots): Using Artificial Intelligence, automated betting software, or scripts to place bets or interact with the platform.
- Payment Fraud: Using stolen credit cards, hacked e-wallets, or engaging in "chargeback fraud" (depositing and then disputing the transaction).
- Bonus Abuse: Creating accounts solely to exploit promotional offers, airdrops, or bonuses without the intent of legitimate gameplay.
- Arbitrage Betting: Using the platform for risk-free betting by exploiting odds differences across multiple operators.
3. MONITORING AND DETECTION
3.1. The Company utilizes advanced proprietary and third-party tools to monitor:
- Device fingerprints and IP geolocation data.
- Betting patterns and frequency.
- Financial transaction consistency.
3.2. We reserve the right to perform Security Reviews at any time. During such reviews, account functionality (including withdrawals) may be temporarily suspended.
4. INVESTIGATION PROCESS
4.1. If an account is flagged for suspicious activity, the Company will initiate an internal investigation.
4.2. Enhanced Verification: During an investigation, the User may be required to provide additional documentation, such as:
- A photo of the User holding their ID (Selfie with ID).
- A video call verification (Skype/Zoom).
- Proof of legitimate source of funds.
4.3. Investigations typically last between 7 to 30 business days, depending on the complexity of the case.
5. CONSEQUENCES OF FRAUDULENT CONDUCT
If the Company determines that a User has engaged in fraudulent activity, we reserve the right to take any or all of the following actions:
- Account Termination: Immediate and permanent closure of the User’s account.
- Voiding of Winnings: All winnings derived from fraudulent activity, including subsequent winnings, will be voided.
- Forfeiture of Funds: Residual balances may be confiscated as liquidated damages to cover administrative costs and potential losses.
- Reporting: Details of the fraud may be reported to the Anjouan Gaming Board, financial regulators, and international anti-fraud databases.
- Legal Action: The Company reserves the right to pursue criminal or civil litigation against the perpetrator.
6. DISPUTING A DECISION
6.1. If a User believes their account was suspended in error, they may appeal the decision by contacting legal@aldex.win within 14 days of the suspension.
6.2. The decision of the Company’s Risk and Legal Department following a re-evaluation is final and binding.
7. UPDATES TO THIS POLICY
7.1. The Company reserves the right to update this Policy to reflect new types of fraud and technological advancements in detection.
